FAQ

What payment methods do you accept?


Our website runs on Stripe. We accept all major credit and debit cards including American Express, Visa and MasterCard




How do I track my package?


When the package is sent out for delivery you will receive an email with a tracking number. The link below allows you to track your package using that number: https://www.royalmail.com/track-your-item#




How long will it take for my package to arrive?


Delivery time depends on region. All packages are sent using standard ground services from HM Royal Mail Standard Domestic or International. According to the Royal Mail website delivery within Europe (including Britain) takes 3-5 working days and the rest of the world takes 5-7 working days.




Are there other styles available?


We are currently updating the website with our newest designs so stay tuned! Be sure to follow us on social media for exciting new and discounts! We are on Facebook as Retro Progression and Instagram @RetroProgressionRecords




Can I order a custom design?


Unfortunately, custom cut records are not available now, but we are working on this service for the future




Do you have a physical store I can visit?


We currently have two stalls at markets in central London. Please feel free to visit us Wednesday - Saturday at Piccadilly Market or at Spitalfields Market any day of the week! Check the Contact Us page for specific directions and opening times.




I never received a confirmation email


Please allow 24 hours for a confirmation email. Also, be sure to check any spam folders in case your filters accidentally caught it. If you still have not received a confirmation email please contact us directly at retroprogressionmanagement@gmail.com




How do I contact you with questions and/or concerns?


If you have questions or concerns about any orders feel free to email us at retroprogressionmanagement@gmail.com . We will respond as promptly as possible.




What if the hands become loose?


First - don't panic, you can fix this. Move all three hands together in a single line, then lifting from the bottom hand, pull up and remove all three hands from the mechanism. Re-apply the hands: first the hour hand, then minute and lastly second. Push the pin into the center of the mechanism. Voila, your clock hands should be running smoothly again. If you are still unsuccessful, please email us at retroprogressionmanagement@gmail.com.




What if the mechanism stops working?


First, check you have a good battery in. Move all three hands together in a single line, then lifting from the bottom hand, pull up and remove all three hands from the mechanism. Re-apply the hands: first the hour hand, then minute and lastly second. Push the pin into the center of the mechanism. Voila, your clock should be running smoothly again. If you are still unsuccessful, please email us at retroprogressionmanagement@gmail.com